Our Team

 

When it comes to security, you need professionals who will make the right decisions in challenging situations.

We offer personnel with both the training and the experience to handle any eventuality. Alongside completion of rigorous training, we also insist that our staff meet our high expectations in terms of professionalism, a smart appearance and courteous attitude.

Consequently, we take pride in our team which includes over 200 people within London and around the UK.

 

Motivated, Experienced Staff

 

Pace believes that by treating staff well you’ll get the best from them.

We value our people and offer competitive wages and benefits. But even more importantly we create a team atmosphere based upon mutual respect.

We listen to our employees’ input and praise them for a job well done.

The result is loyal and motivated staff for us – and for you.

Our officer pledge shows how we put these ideals into practice. We are able to provide enthusiastic, experienced employees because we have excellent staff retention.

 

Supervision and Management

 

Once deployed, we don’t simply leave our employees to their own devices.

Pace is committed to on-going supervision and management to ensure a premium service.

Our clients relax in the confidence that Pace personnel are monitored and motivated.  We carry out thorough background checks on all our staff and regular reviews after they’ve been hired.

This way, we ensure that they remain competent, confident and happy in their ongoing role.

If requested, we will make staff records available for clients to inspect, with the employee’s consent.

 

Our Management Team

 

Pace Security employs over 200 personnel. Most of our staff are London-based but we carry out contracts across the country and beyond.

When you get in touch with us, you’ll be in contact with the team at head office.

They’re a group of hard working professionals with decades of experience between them.

 

CEO

John Malcolm

We wouldn’t have become one of the UK’s most successful security services providers without the right person in charge. Our CEO knows the industry inside and out. With over 40 years of experience, he’s definitely the right man for the job.
John founded Pace Security in 2001, hand-picking a team of professionals who shared his vision. He has an in-depth understanding of the industry, with past experience in the Metropolitan Police and high ranking positions in security companies around the world. John has been at the forefront of the security industry as it’s evolved and has shaped Pace Security into what it is today.

Managing Director

Mark Verard

We are known for the exceptional services we offer our clients. In order to keep everything running smoothly, we need someone who has unrivalled understanding of the industry and knows how to get a job done.
Mark joined Pace in 2008, bringing with him many years of experience within the security industry. His no-nonsense attitude makes him perfect for the job and an asset to the team. Day-to-day he takes care of training, budgets, ensures we meet industry regulations and generally brings everything together. Mark’s dedication means all our staff have the correct training and support to do their job flawlessly.

Office Manager

Ash Bains

Every office needs someone who’s got their finger on the pulse and Ash excels at keeping our head office in order. Ash joined us in 2006 and manages the office and admin. systems. She’s constantly finding new ways to make the cogs turn smoothly at HQ and always knows exactly what’s going on throughout the business. Friendly, calm and enviably organised, Ash is the perfect person to liaise between management and employees.

Senior Customer Service Manager

Grant Read

At Pace Security we take great pride in the partnerships we build with our clients. These partnerships wouldn’t be possible without the hard work of our customer services staff, headed by Grant.
Grant joined Pace in 2008 with many years of experience as a Customer Services Manager at some of the UK’s leading security companies. He’s got a knack for thinking outside the box; putting his in-depth knowledge into practise. His professional, understanding attitude makes him the perfect man for the job.

Customer Service Manage

William Barnes

At Pace Security, superior customer service comes as standard. We build long-lasting partnerships with our clients and your first point of contact is our dedicated, approachable customer services team.
William joined Pace in 2009 as a Site Supervisor on one of our major contracts. He excelled at this role and stood out due to his hard work and commitment. In 2011 William was promoted to his current position of Customer Service Manager. He draws upon his years of experience in the sector to skilfully manage a number of our high profile, multi manned contracts.

Customer Service Manager

Adam Miller

When you contact Pace Security, you will talk to someone who is friendly and knowledgeable. We understand it’s essential to arrange the exact security service you need, quickly and efficiently, while keeping you informed at every stage.
Adam has been with Pace since 2006 when he joined as a security officer. He immediately stood out as someone who works hard and understands the important role security plays. He’s been promoted numerous times within the company and we’re delighted that he’s now at head office as part of the core management team. Adam has a unique understanding of Pace and will work tirelessly to ensure the right solution for you.